Frequently Asked Questions

Our holistic approach combines personalized support, education, and advocacy. We empower individuals and foster collaboration with healthcare providers to achieve better outcomes.

By partnering with H.I.S., physicians can:

• Reduce time spent on administrative tasks.
• Enhance patient satisfaction and engagement.
• Ensure patients receive tailored support, improving care outcomes.

Through personalized support, clear communication, and a focus on  advocacy, we address individual needs and ensure clients can access and navigate healthcare systems confidently.

We reduce administrative workload, improve patient experiences, and provide appointment advocacy. This allows physicians to focus more on patient care while ensuring seamless communication and support for their patients.

We help clients understand insurance plans, apply for SSDI, enroll in CMS programs, and file insurance claims. We also assist in comparing health plans to match individual needs and budgets.

We offer emotional support as part of our End of Life Advocacy and Mental Health Advocacy services to ensure clients and families feel heard, respected, and guided through challenging times.

While patient advocates are not attorneys, they can help you identify when legal

assistance may be necessary. They may refer you to a healthcare attorney if you're facing

legal challenges, such as disputes over care, insurance denials, or healthcare malpractice

issues.

The duration of time you’ll need a patient advocate depends on your medical situation.  Some people need advocacy services for a few days or weeks, while others may require ongoing support for several months or years, especially if they are dealing with chronic conditions or

complex medical treatments.

No, a patient advocate cannot make medical decisions for you unless you have granted them legal power of attorney or if they are acting as your designated healthcare proxy. They can, however, help you understand your options and provide guidance on making informed decisions

based on your preferences.

A patient advocate is a professional who helps individuals navigate the complex

healthcare system, ensuring they receive the care they need. They can assist with

understanding medical conditions, coordinating care, communicating with healthcare

providers, and securing insurance benefits or financial assistance.

A patient advocate can assist in reviewing your insurance plan, explaining your

benefits, appealing denied claims, and helping you understand your out-of-pocket costs.  They can also work with your healthcare providers to ensure that your insurance covers necessary treatments.